Last update: February 10th, 2021

The present page summarizes the main policies about payments, cancellation and refund, as detailed in thr General Terms and Conditions.
These policies apply to all experiences listed on the platform, with the exception of the experiences where the specific policies of the Crew Leader prevail, as specified in the section “Payment and Cancellation” inside every Experience page, if applicable.
In case of conflicts or doubts of interpretation between these policies and the General Terms and Conditions, the latter shall prevail.

Key terms

Crew Leader: a user - registered on the Platform - enabled to list Experiences.

Traveller: is a user - registered on the Platform - interested in taking part in the Experiences proposed by Crew Leaders.

Minimum Crew: it’s the minimum number of people that must participate in an Experience in order for it to be Confirmed. This value is defined by the Crew Leader at the time of the creation of the Experience itself.

Confirmed Experience: is an Experience whose departure has been confirmed by the Crew Leader that organizes it who, therefore, commits him/herself to carry it out.
An Experience can be in Confirmed status since its creation, or switch to Confirmed when it reaches a number of participants equal to the Minimum Crew. Furthermore, regardless of the number of participants, the Crew Leader can confirm an Experience at any time before departure. When an experience that was not previously confirmed switches to Confirmed, all Travellers on board receive an email notification of such change of state.

Experience Price: the fee due to take part in an Experience, expressed as price per person and/or, for sailing experiences only, as the price to reserve the whole boat.


Payment scheme

At the time of booking you will be required to pay an amount equal to the Experience Price, multiplied by the number of selected spots, in addition to the cost of using the Platform and the cost of any additional services managed by Sailsquare selected, less any discounts to which you are entitled such as, for example, for the use of credits arising from the "reward program" or from the use of a coupon.

Sailsquare Additional Services

If you make a reservation more than 45 days before the Experience departure date for a total amount of at least 500 Euros, you can choose to pay a deposit of 30% of the Experience Price and pay the balance within 30 days before the departure date.
A handling fee of 25 Euros per reservation is required for this type of payment scheme; please contact our Customer Support in order to benefit from this option.


Cancellation of a booking by the Crew Leader

From the moment you make a reservation for an Experience, the Crew Leader who organizes it has 24 hours time to cancel your reservation. This may happen mainly in the case where the Crew Leader has not updated the availability of spots and on Sailsquare a number of available spots higher than actual is shown for the selected Experience.

Sailsquare is a community based on trust and transparency. For this reason, the Crew Leader has always the right to cancel your booking, even after 24 hours from the reservation, in case you have filled in your profile with inaccurate or untrue data (i.e your age or gender, etc.) or you have omitted peculiar needs (i.e. diets, pharmacotherapies, need to bring pets with you, etc.) or physical conditions that may be risky for your safety during navigation.

In the event that the Crew Leader cancels your participation in an experience, you will be fully refunded the amount paid.


Withdrawal by the Traveller

*** Update February 10th, 2021 - COVID-19 ***

By temporary way of derogation to the policies regulating cancellation and refund:

1. If on the departure date of the booked Experience you are unable to reach the place of embarkation due to regulations issued either by the government of your Country or the Country the place of embarkation belongs to, you can ask for the cancellation of your reservation and you will be entitled to a full refund of the amount paid, even if the Experience is already Confirmed.

2. If you made a reservation for an Experience between December 8, 2020 and April 30th, 2021 with a departure date before August 31, 2021, you can ask for the cancellation of your reservation. If the cancellation request is made at least 30 days before the departure date, you will be entitled to a full refund of the amount paid, even if the Experience has already been Confirmed.

In both cases, the refund request will be taken charge with 2 work days and will be carried out on the payment method chosen at the moment of reservation.

***

You may opt out to participate in an Experience and receive a refund of the amount paid - excluded the cost of any additional Sailsquare services selected at the time of booking - in case you withdraw before the Experience is confirmed.
Otherwise, you don’t have the right to be refunded the paid amount either partially or totally.
In case the Crew Leader confirms the Experience before departure, regardless of the achievement of the minimum crew, you have the right to cancel your booking within 48 hours after receiving the notification email confirming the Experience.


Experience cancellation

Experiences can be canceled for the following reasons:

  • failure to achieve the Minimum Crew
    If an Experience doesn’t reach the minimum Crew number or is not confirmed by the Crew Leader within the departure date, the Experience will be cancelled.
  • unavailability of the Crew Leader or technical problems with the boat
    If, for some serious unexpected reason at the time of boarding, the Crew Leader would be unable to carry out the Experience or should the boat have serious technical problems that could prevent your safety, the Experience will be cancelled and you will be fully refunded the amount paid.

Refund
If an Experience is canceled, you will be refunded the amount paid, less the cost of any additional Sailsquare services, except in the event that you have previously given up to the Experience.

In no other case, including, for example, reasons of force majeure, bad weather or other factors that prevent the effective carrying out of the planned program, you are entitled to a total or partial refund of the amount paid.