Additional guarantees on reservations. (COVID-19)

Latest update: July 27, 2021

Respect and consideration of travelers, always.

The protection of the traveler has always been one of the central elements that distinguishes Sailsquare and, during the worst months of the pandemic emergency, that have made many experiences impossible, we felt even more obliged to be respectful towards those who could no longer make a holiday, arranging full reimbursements relating to all the experiences that are no longer feasible. Full refund means the payment of the amount paid to the user and not the issue of a simple voucher.

Book now with stress-free policies: free cancellation and tranches payments.

We realised it was necessary to change our Policies following the Coronavirus health emergency. These are summarised here.

Refund for experiences no longer doable

If you cannot reach the embarkation point following provisions issued by the authorities of your country, or the country of the embarkation point of the booked holiday, you can request the cancellation of your reservation and receive a refund of the amount paid, without any penalty, even if the holiday is already confirmed.

Flexibility of cancellation

For experiences booked between the 8th of December 2020 and the June 30, 2021, with departure by the 17th September 2021, and for experiences booked starting from the 1st of August 2021, with departure by the 31st of December 2021, you can cancel your reservation within 30 days before departure and receive a refund of the amount paid, without any penalty, even if the holiday is already confirmed.

Installments plans

If you book an experience more than 45 days from its departure date and for an amount of at least 500 euros, you can choose to pay a deposit of about 30% of the fee and pay the balance within 30 days of the departure date.

To know more

For further information and details, it is possible to consult the full text concerning the cancellation and refund policy updated to April 26, 2021.

For any request, you can contact our Customer Service by calling +44 20351 44220 or by writing an email to

Wanna go abroad? You can do it, you just need to be updated.

Nowadays it is possible to travel in most countries and even though most of them have similar policies, every country has its own specific details. So, if you are planning a vacation abroad, you need to check with the competent authorities of your country. Usually the best way is to find the government website related to travel policies.

Are you travelling by plane or ferry or train? Check the embarkation rules directly with the company you are travelling with.