Sailsquare ist Europas führender Online-Marktplatz für Segelurlaube. Die Plattform bringt Skipper aus aller Welt in Kontakt mit Reisenden, die eine unvergessliche Zeit auf See verbringen möchten. Das Startup hat bereits Investments in Höhe von 3,4 Millionen Euro erhalten und ist seit seiner Gründung im Jahr 2013 stark gewachsen.
Unser dynamisches Team, bestehend aus 22 motivierten, jungen Mitarbeitern, sitzt zwischen Mailand und Paris. Was uns verbindet ist die geteilte Leidenschaft für das Reisen, Abenteuer und das weite Meer. Unser Ziel ist es, Segelurlaube für jeden zugänglich zu machen und es Mitgliedern der Sailsquare-Community zu ermöglichen, eine unvergessliche Zeit mit Menschen aus aller Welt zu verbringen. 25,000 Reisende haben bereits in uns vertraut und waren mit uns an Bord!
Leidenschaft, Durchhaltevermögen, Teamgeist und Können sind die wesentlichen Eigenschaften, die einen guten Segler ausmachen. Gleichzeitig sind es die Werte, die auch unser Team vereinen. Wir sind auf der Suche nach talentierten Mitarbeitern, die bereit sind neue Wege zu beschreiten und sich täglich neuen Herausforderungen zu stellen. Jeder Tag stellt eine neue Möglichkeit dar, um Neues zu probieren, innovative Ideen umzusetzen, die Grenzen neu zu definieren und aus Fehlern zu lernen!
Wir tragen lieber Flip-Flops als Anzug und unsere Büros spiegeln unsere Persönlichkeit wieder: lichtdurchflutet, gemütlich und einzigartig! Außerdem sind sie zentral und nahe der nächsten Metrostation.
Customer Operations Specialist
You will immediately be actively integrated into the Operations Team as a Customer Operations Specialist with the aim of guaranteeing a high quality service to the platform's users, skippers and customers, in French or German and English. The multilingual customer service activity (Italian, French, English, German and Spanish) is a multi-channel service via email, chat and telephone that allows us to offer technical and sales support to our customers, receiving requests and proactively reporting any weaknesses to the Team, with the aim of constantly improving the service offered.
During the first few months, you will also work closely with the Communication & Marketing Team on the production of French/German-language content. You will be trained in particular in the creation of social posts, newsletters and DEMs, in order to help create content for the French/German and English markets.
Passion, curiosity, proactivity, striving for continuous improvement, collaboration and respect for others are the characteristics we look for in each person and the values in which we believe.
Are you ready to join the crew?
Responsibility::
- Providing travelers with a high level of assistance, helping them choose the experience that best suits their needs;
- Listening to travelers and skippers, interacting with them to understand their needs and respond promptly in case of critical issues, proposing solutions within the team;
- Contribute to the updating and translation of the knowledge base;
- Take part in the scouting and onboarding of new skippers;
- Respond promptly to phone calls, emails and written requests;
- Collaborate with the Communication Team on the production of small language content.
Your Profile:
- You are native French or German speaker and have an excellent knowledge of English (written and spoken);
- You recently graduated or are about to graduate soon, and looking for a first challenging experience to launch yourself into the world of work;
- You have great written and verbal communication skills and a strong aptitude for customer relationship management;
- Experienced in the use of Google Office Suite applications (Gmail, Gdocs, Gtalk, etc.);
- You are enthusiastic about the idea of working in a growing digital startup;
- Friends and colleagues describe you as a well organized person;
- You are sociable, curious and creative person with a positive attitude;
- Basic knowledge of the Italian language is a plus.
What we offer
Contract: Internship 6 + 3 months
Remuneration: 500€/month
Place of work: Milan
Extra bonus
- Work in an open, collaborative and, let's face it, fun environment;
- Learn how to use the most modern and state-of-the-art CRM & Help desk tools;
- Become part of the core team of the company that is changing the world of nautical tourism.
Do you think you are the right person for us?
Send us your CV, cover letter or whatever you think is the right way to introduce yourself and what you have done so far. Tell us what you would improve at Sailsquare: creativity will be rewarded!
Send your application